Drive Deep Client Loyalty with WOW this Holiday Season – Janus Henderson – 12.7.20

Overview:
Title: Drive Deep Client Loyalty with WOW this Holiday Season
Date: Monday, December 7, 2020
Time: 1:00 PM Eastern Standard Time
Duration: 1 hour

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Summary:

On Demand Soon.

Making meaningful connections with clients is the foundation of any successful practice – particularly during times of crisis. Hear from Michael Futterman, Head of Knowledge Labs Professional Development at Janus Henderson, as he addresses the challenges that social distancing creates in your business with strategies to help you WOW your clients this holiday season, throughout the pandemic and beyond.

  • Learn a step-by-step process that can turn high-value, affluent clients into your biggest fans
  • Find out how to create deeper connections with your clients with techniques to tailor your communications to best resonate with their styles
  • Discover how to spot key opportunities to deliver WOW experiences to your clients by creating meaning-making moments with what matters most to them

Attend the live webinar to receive the Personality Self-Assessment and WOW Workbook with other resources to empower you to drive deep client loyalty.

Speaker:
Michael Futterman Michael Futterman Head of Knowledge Labs® Professional Development Janus Henderson Investors

Michael Futterman is Head of Knowledge Labs® Professional Development at Janus Henderson Investors. In this role, he works with the Professional Development Team on research and curriculum development for the professional development programmes. Michael is a frequent speaker and coach to financial professional and client audiences. He leverages his experience with Outward Bound, management consulting firms and the financial services industry to bring innovative, engaging, and thought-provoking content to his clients. Michael earned an MA in organisational psychology from Columbia University. He has over 25 years of experience in practice management, consulting, and training, and 16 years in the financial services industry.