Fragasso’s Centralized Approach Improves Client Experience

Robert Fragasso, Chairman & CEO and Daniel Dingus, President & Executive Director of Portfolio Management, Fragasso Financial Advisors met with Julie Cooling, Founder & CEO, RIA Channel to discuss their holistic planning firm and centralized organizational structure. The $1.4 billion independent RIA admittedly does things a little differently. “We’re a one book of business firm, with 50 people,” explains Fragrasso on the salary and bonus structure. Moving away from the rep focused model, Fragasso Financial Advisors houses a centralized planning and portfolio management team, allowing their advisors to be relationship managers first. The centralized structure, designed to encourage a culture of  teamwork and cohesiveness, has gone a long way in growth and retention. Fragasso Financial boasts a 99% plus client and personel retention rate, and has plans for continued growth.  Additionally, the firm is in the process of developing a full turnkey solution for other advisors.